Policies

Return & Refund Policy

Return & Refund Policy

At Texas Hood Fabrication, we manufacture and supply commercial kitchen ventilation systems, custom fabrication products, and commercial kitchen equipment. By placing an order, the customer acknowledges and agrees to the following Return & Refund Policy.

1. Custom & Fabricated Products

All custom-built, fabricated, made-to-order, or special-order products are NON-RETURNABLE and NON-REFUNDABLE.

This includes, but is not limited to:

  • Custom Hoods
  • Grease Ducts
  • Food Truck Hoods
  • Stainless Steel Fabrication
  • Custom Tables
  • Shelving
  • Make-Up Air Components
  • Any product manufactured to customer specifications

Once production has started, the order cannot be canceled.

2. Standard Products

Standard, non-custom products may be eligible for return within 30 days of delivery only if:

  • The item has never been installed or used.
  • The item is in new, resalable condition.
  • Original packaging, manuals, accessories, and hardware are included.
  • A Return Authorization (RMA) has been approved by Texas Hood Fabrication before shipment.

Returns sent without prior authorization may be refused.

3. Return Shipping

Unless the return is the direct result of our shipping error, the customer is solely responsible for:

  • All return shipping costs
  • Freight charges
  • Packaging
  • Insurance
  • Loading and transportation expenses

Original shipping charges are non-refundable.

Any replacement shipment requested by the customer will also be at the customer's expense.

4. Freight Damage

All shipments must be inspected immediately upon delivery.

If the shipment arrives with visible damage:

  • The customer must note the damage on the carrier's delivery receipt before signing.
  • Photos of the damage must be taken immediately.
  • Texas Hood Fabrication must be notified within 24 hours of delivery.

Failure to report shipping damage within this period constitutes acceptance of the shipment in its delivered condition.

Claims reported after this period may be denied.

5. Customer Acceptance

If the customer signs for or accepts delivery without noting damage, shortages, or defects, the products shall be considered accepted in satisfactory condition.

Texas Hood Fabrication shall not be responsible for damage occurring after delivery or for concealed damage that is not reported within the required timeframe.

6. Installation Responsibility

Customers are responsible for verifying:

  • Product dimensions
  • Utility requirements
  • Electrical requirements
  • Gas requirements
  • Compatibility with existing equipment
  • Local building, health, and fire code compliance

Texas Hood Fabrication is not responsible for installation errors, incorrect measurements supplied by the customer, code requirements, permit issues, inspection failures, or labor costs associated with removal or reinstallation.

7. Restocking Fee

Approved returns may be subject to a minimum 25% restocking fee.

Additional deductions may apply if the returned item:

  • Shows signs of installation
  • Is damaged
  • Is missing parts
  • Is not in resalable condition

If a returned product cannot be resold as new, Texas Hood Fabrication reserves the right to refuse the return or reduce the refund amount accordingly.

8. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Custom fabricated products
  • Special-order items
  • Products manufactured to customer specifications
  • Used products
  • Installed equipment
  • Modified products
  • Clearance or closeout items
  • Electrical components
  • Products damaged by misuse, improper installation, abuse, accident, or unauthorized modification

9. Refunds

Approved refunds will be processed only after inspection of the returned merchandise.

Refunds will be issued to the original payment method within 5–10 business days after approval.

Shipping charges, rush production fees, engineering fees, design services, custom fabrication charges, and installation costs are non-refundable.

10. Limitation of Liability

Texas Hood Fabrication's maximum liability shall be limited solely to the original purchase price of the product.

Under no circumstances shall Texas Hood Fabrication be liable for:

  • Loss of business
  • Loss of profits
  • Loss of revenue
  • Business interruption
  • Labor costs
  • Installation or removal costs
  • Rental equipment expenses
  • Delay damages
  • Consequential, incidental, indirect, or special damages

11. Governing Law

All sales shall be governed by the laws of the State of Texas.

Any dispute arising from the purchase or use of our products shall be resolved exclusively in the state or federal courts located in Dallas County, Texas, and the customer agrees to submit to the jurisdiction of those courts.

12. Acceptance of Terms

By placing an order with Texas Hood Fabrication, the customer confirms that they have read, understood, and agreed to this Return & Refund Policy before completing the purchase.